Frequently Asked Questions

Plumbing work is charged by the hour, at one rate for every job: £80 the first hour, £60 each hour after that, £360 maximum for a day. Parts extra. However long a job runs, it never costs more than £360 in a day. Emergency work starts from £120, covering diagnosis and the first hour, with no separate call-out fee. Bathroom renovations are quoted as a fixed price after we've assessed the work. We always confirm the cost with you before starting, so you're never surprised by the bill. Prices include VAT and everything we always charge for, such as waste removal.

There are no hidden call-out charges. Standard appointments run during our working hours (Monday–Friday 7am–6pm, Saturday 8am–2pm), and emergency call-outs start from £120 which covers diagnosis and the first hour of work. You'll always get a clear price before we begin.

A new bathroom typically costs between £3,000 and £20,000+ depending on the size, fixtures chosen, and complexity of the work. A basic bathroom refresh starts around £3,000, while a full renovation with premium fixtures can exceed £20,000. We provide free, no-obligation quotes for all bathroom projects.

Yes, we offer free, no-obligation quotes for all bathroom renovations and larger plumbing projects. For smaller jobs, we can often provide an estimate over the phone. Simply call us or use our online booking form to arrange a quote.

A budget refresh typically takes 3–5 days, a full renovation 7–14 days, and premium projects with wet rooms or structural changes 2–3 weeks. We give you a clear timeline with your quote and stick to it — you'll always know what's happening at each stage.

If your home has a second toilet or bathroom, you'll usually have running water and washing facilities throughout. For single-bathroom homes we plan the work to keep the toilet usable for as much of the project as possible and discuss any short periods of downtime with you in advance, so you're never caught out.

No. We protect floors and hallways with dust sheets, keep work areas tidy, and clear away debris as we go. Skip hire and waste removal are included in your fixed quote — there are no surprise charges for taking the old bathroom away. The space is left clean and ready to use on completion.

Yes, we manage the entire project including plumbing, tiling, electrical work, plastering, and decoration. You'll have a single point of contact throughout, and we coordinate all trades to minimise disruption.

Absolutely! We offer a full design service and can help you choose fixtures, layouts, and finishes that work for your space and budget. We can also work from your existing designs or architect's plans.

We can supply all fixtures and fittings at competitive trade prices, or we're happy to fit items you've purchased yourself. If you're supplying your own, we recommend discussing your choices with us first to ensure compatibility.

For larger projects like full bathroom renovations we take a deposit to secure your booking and cover initial materials, with the balance due in agreed stages as the work progresses. The full payment schedule is set out clearly in your written quote before any money changes hands — no vague terms, no pressure.

We accept card, bank transfer, and cash. Card payments are processed by Stripe. Bathroom projects are paid in stages agreed in your quote before work starts. We do not offer finance or credit of any kind.

We accept debit and credit cards, bank transfer, and cash. Card payments are handled securely through Stripe. You'll receive a clear invoice for every job so you have a full record of what you've paid.