Privacy Policy

1. Who We Are

GWS Plumbing & Bathrooms is a plumbing and bathroom installation business based in Dartford, Kent. We are committed to protecting your privacy and handling your personal information responsibly.

Contact: gwsbathrooms@gmail.com | 07376 641877

2. Information We Collect

We may collect the following information:

• Name and contact details (phone, email, address)
• Property details relevant to your enquiry
• Photos of your bathroom or plumbing issue (if you provide them)
• Booking and payment information
• Communications between you and us

Disabled Facilities Grant checker. If you use our DFG checker and ask for a callback, we collect your answers — which can include information about disability or health and about benefits — together with your name and phone number. We only do this with your explicit consent (the tick-box on the checker), we use it solely to help you with a possible grant application and quotation, and we never share it with anyone (including the council) without asking you first. We delete this information within 12 months if you don't go ahead. You can withdraw consent at any time by calling 07376 641877 or emailing gwsbathrooms@gmail.com. Answering the checker questions alone sends nothing to us — your answers only leave your device if you request the callback.

3. How We Use Your Information

We use your information to:

• Provide quotes and carry out work you've requested
• Communicate with you about your booking or enquiry
• Process payments
• Send appointment reminders
• Improve our services

4. Data Sharing

We do not sell your personal information. We may share your data with the following third parties:

• Stripe — to process card payments securely. Stripe's privacy policy.
• Klarna — if you choose to pay using Klarna's Pay in 3 option, your name, email, billing address, and order amount are shared with Klarna Bank AB to process the credit agreement. Klarna may perform a soft credit check at eligibility stage and a hard credit check if you proceed. Klarna's privacy policy.
• Google Calendar — for appointment scheduling.

We may also share information if required by law.

5. Data Retention

We keep your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain customer records for 6 years for tax and warranty purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

To exercise these rights, contact us at gwsbathrooms@gmail.com.

7. Cookies

Our website uses essential cookies to enable core functionality. We also use analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at gwsbathrooms@gmail.com or call 07376 641877.